Privacy Policy

At ReTrack, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard the information you share with us.

 
1. What Information We Collect
We only collect minimal personal information to ensure smooth operation and support for your ReTrack experience.

Email Address: For account creation, product updates, and support purposes.
Payment Information: Processed securely by trusted third-party payment providers (we do not store your credit card details).
Diagnostic Data: Collected anonymously to help us improve the product and fix issues (if you opt in).
 
2. How We Use Your Information
Account Management: To manage your subscription and provide access to the product.
Product Updates: To notify you about software updates, new features, and improvements.
Customer Support: To assist with troubleshooting and respond to inquiries.
Analytics: To improve ReTrack based on product usage patterns (collected without identifying you).
 
3. Data Privacy and Local Storage
Your privacy is our top priority.

All your screen recordings, meeting summaries, and interactions are stored locally on your device. ReTrack does not store or upload your data to the cloud. We do not have access to your personal or sensitive data, documents, or meeting notes. Everything captured by ReTrack stays securely on your computer.
 
4. Data Security
We use industry-standard encryption and security protocols to ensure that your data is protected.

Your data is encrypted on your device to prevent unauthorized access.
The minimal personal information we collect (like your email) is protected by secure servers and encrypted communications.
 
5. Third-Party Services
Payment Processing: We rely on trusted payment gateways to process transactions securely.
Optional Integrations: If you connect ReTrack to other apps or tools (e.g., calendar apps), your data is managed according to those services' privacy policies. We are not responsible for how third parties handle your data.
 
6. Your Rights and Choices
You have the right to:

Access your information: Request the personal data we hold about you.
Delete your information: Request to delete your account and personal information.
Opt out of communications: Unsubscribe from product updates and emails at any time.
To exercise any of these rights, contact us at support@retrack.io.

 
7. Cookies and Tracking Technologies
We do not use cookies to track your behavior across websites. The only tracking data collected is anonymous diagnostic data to improve the performance of ReTrack, and only if you opt in to share it.

 
8. Data Retention
User Data: Your personal data (email) will be stored for as long as your account is active.
Diagnostic Data: If you opt in, diagnostic data will be retained in aggregate, anonymous form to help improve the software.
Upon account deletion, we will remove all personal information related to your account from our systems.